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Delivery & Returns
Everything you need to know about how we deliver your order, our charges, and how cancellations and returns work.
Last updated: 30 July 2026
1.Delivery options
We offer two ways to receive your order: rapid local delivery, typically in 20–40 minutes within 15 miles of our Tunstall store, and standard UK courier delivery across Mainland UK in 2–3 working days. You can also choose click & collect from our shop at 184 High Street, Tunstall, Stoke-on-Trent ST6 5TT.
2.Delivery charges
- UK courier delivery: £4.95.
- Local rapid delivery: from £2.99 (20–40 minutes).
- Click & collect from our Tunstall shop: free.
Delivery charges are always shown at checkout before you pay.
3.Delivery area
Rapid local delivery covers a 15-mile radius of our Tunstall store. Standard courier delivery covers Mainland UK. We do not currently deliver to the Scottish Highlands, offshore islands or non-mainland postcodes. Delivery times are estimates and are not guaranteed.
4.Receiving your order — 18+ ID check
Someone aged 18 or over must be present to receive the order. We operate a Challenge 25 policy: our driver or store staff may ask for valid photo ID (passport, UK driving licence or a PASS-hologram card) and will refuse to hand over alcohol if age cannot be verified or the recipient appears intoxicated. We cannot leave alcohol unattended, with a neighbour or in a safe place.
5.Changing or cancelling an order
Need to change or cancel? Call us on 01782 444088 with your order number and we’ll sort it. If your order has already been dispatched, a 25% charge will be deducted from your refund.